Frequently Asked Questions
About Us
What is Rug Engine marketplace?
What is Rug Engine marketplace?
RugEngine.com is a trusted U.S.-based online rug store specializing in high-quality, machine-made rugs at prices that fit any budget. Our team curates a wide range of styles, from modern minimalism to traditional elegance, ensuring you can find the perfect rug for every room, lifestyle, and budget. We are an authorized reseller for some of the nation's leading rug manufacturers.
Our focus is on machine-made rugs because they combine affordability, durability, and easy care—making them a smart choice for busy homes, but we are a retailer of over 50,000 rugs in almost every style, size, shape and color including hand-made and natural fiber rugs.
Rug Engine was founded with the goal of making it as simple as possible to find that perfect area rug. No fancy marketing, just quality rugs at fair prices shipped direct to you from our suppliers. We've curated some of the most popular styles we love, and we know you'll love them too!
Order Status
How do I track my Rug Engine order after purchasing?
How do I track my Rug Engine order after purchasing?
View the live status by logging in to your Rug Engine account and clicking the Orders tab.
From here you'll be able to see the details for all your orders, track the shipments and more.
For any issues, please reach out to our customer support team at support@rugengine.com.
Can I chat live with a human instead of a robot?
Can I chat live with a human instead of a robot?
Absolutely! There's nothing we dislike more than being forced to speak with a chat robot.
Please use the button at the bottom right of your screen to speak with a real person anytime.
Shipping & Delivery
Do all orders really ship fast and free?
Do all orders really ship fast and free?
All Rug Engine orders ship FREE with FedEx/UPS Ground (3-5 business days), and leave our supplier's warehouse within 24-48 hours after placing your order. Free shipping is only available to addresses within the lower 48 contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, US Virgin Islands and we do not deliver to P.O. Boxes or APO/FPO addresses. Please have a physical address ready when you place your order. Please note we are not accepting International orders at this time.
Rug Engine has no hidden shipping, delivery or handling fees. The total price you pay at checkout is the only price you pay to have your rug delivered to your door.
When can I expect to receive my new rug?
When can I expect to receive my new rug?
Most customers receive their Rug Engine order within one week, excluding public holidays.
If you haven't received your order or notice any issues, please email support@rugengine.com.
Returns & Refunds
Can I return my rug for a full refund if I'm not happy?
Can I return my rug for a full refund if I'm not happy?
You have 30 Days after receiving your item to request a return with free return shipping.
Unfortunately, we cannot accept returns on Rug Pads or Clearance items.
To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. Any additional packaging that may be required to safely ship your item is your responsibility and is not covered.
To start a return, you must contact us first at returns@rugengine.com with your order number. If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How long will I have to wait to receive my refund?
How long will I have to wait to receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if approved.
If approved, you’ll be automatically refunded on your payment method within 5-7 business days.
It may also take additional time for your bank or credit card company to process and post the refund.
Popular Questions
How do I choose the right size rug?
How do I choose the right size rug?
Selecting the correct rug size depends on your room layout and furniture arrangement.
Living Room: select a rug large enough for at least the front legs of your sofas and chairs to rest on it.
Dining Room: rug should extend 2 feet beyond all sides of dining table with chairs remaining on the rug.
Bedroom: use a rug large enough to sit under the bed and extend on both sides for a balanced look.
Pro Tip: Always measure your space before buying—guessing often leads to buying a rug that’s too small.
What are machine-made and hand-made rugs?
What are machine-made and hand-made rugs?
Machine-Made Rugs
• More affordable and budget-friendly
• Consistent patterns and colors
• Highly durable and easy to clean
Hand-Made Rugs
• Each one is unique and artisanal
• Often more expensive
• Require delicate, specialized care
Expert Insight: If you’re looking for style, durability, and value, machine-made rugs are an excellent choice.
What types of rugs does Rug Engine offer?
What types of rugs does Rug Engine offer?
We offer a wide variety of rugs for every need:
Area Rugs – Versatile styles for living rooms, bedrooms, and offices
Outdoor Rugs – Weather-resistant designs for patios, decks, and porches
Washable Rugs – Machine-washable for easy cleaning
Runner Rugs – Ideal for hallways, kitchens, and entryways
Kids Rugs – Fun, safe, and easy to clean for playrooms and bedrooms
How do I care for my rug?
How do I care for my rug?
1). Vacuum regularly to prevent dirt and dust buildup.
2). Rotate your rug every 6–12 months to ensure even wear.
3). Spot-clean spills right away with mild soap and water.
4). Use a rug pad to prevent slipping and protect floors.
Why buy your next rug from Rug Engine?
Why buy your next rug from Rug Engine?
✓ Competitive prices without sacrificing quality
✓ Free FedEx and UPS shipping with free 30 day returns*
✓ Exclusive focus on machine-made rugs for better selection
✓ Friendly, expert support to help you find that perfect rug
Still Looking for Answers?


Find Your Perfect Area Rug
Choose Your Room Above & Shop Thousands of Styles