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Frequently Asked Questions

About Us

What is Rug Engine marketplace?

RugEngine.com is a retailer of over 50,000 rugs in almost every style, size, shape and color. We are an authorized reseller for some of the nation's leading rug manufacturers.

Rug Engine was founded with the goal of making it as simple as possible to find that perfect area rug. No fancy marketing, just quality rugs at fair prices shipped direct to you from our suppliers.

We've curated some of the most popular styles we love, and we know you'll love them too.

Order Status

How do I track my Rug Engine order after purchasing?

View the live status by logging in to your Rug Engine account and clicking the Orders tab.

From here you'll be able to see the details for all your orders, track the shipments and more.

For any issues, please reach out to our customer support team at support@rugengine.com.

Can I chat live with a human instead of a robot?

Absolutely! There's nothing we dislike more than being forced to speak with a chat robot.

Please use the button at the bottom right of your screen to speak with a real person anytime.

Shipping & Delivery

Do all orders really ship fast and free?

All Rug Engine orders ship FREE with FedEx Ground (3-5 business days), and leave our supplier's warehouse within 24-48 hours after placing your order. Free shipping is only available to addresses within the lower 48 contiguous United States.

We do not ship to Alaska, Hawaii, Puerto Rico, US Virgin Islands and we do not deliver to P.O. Boxes or APO/FPO addresses. Please have a physical address ready when you place your order. Please note we are not accepting International orders at this time.

Rug Engine has no hidden shipping, delivery or handling fees. The total price you pay at checkout is the only price you pay to have your rug delivered to your door.

When can I expect to receive my new rug?

Most customers receive their Rug Engine order within one week, excluding public holidays.

If you haven't received your order or notice any issues, please email support@rugengine.com.

Returns & Refunds

Can I return my rug for a full refund if I'm not happy?

You have 30 Days after receiving your item to request a return with free return shipping.

Unfortunately, we cannot accept returns on Rug Pads or Clearance items.

To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. Any additional packaging that may be required to safely ship your item is your responsibility and is not covered.

To start a return, you must contact us first at returns@rugengine.com with your order number. If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How long will I have to wait to receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if approved.

If approved, you’ll be automatically refunded on your payment method within 5-7 business days.

It may also take additional time for your bank or credit card company to process and post the refund.

Still Looking for Answers?

Contact Rug Engine

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

Find Your Perfect Area Rug with RugEngine.com. Rugs at Fair Prices Direct From Leading Manufacturers.

Find Your Perfect Area Rug

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rug engine about us

Find That Perfect Rug

RugEngine.com is your go-to online store for high quality rugs. We offer a diverse collection designed to fit every taste, whether you're drawn to classic, modern, or eco-friendly options. From intricate hand tufted pieces made by skilled artisans to durable machine made rugs that last for years, we've got it here.

We believe the right rug can transform a space. That’s why we’ve curated a selection that includes everything from area rugs and runner rugs to accent rugs, available in a variety of sizes and designs. Now it's easy for you to find a rug that not only complements your home but enhances it, all at competitive prices.

Enjoy free shipping, easy returns, and top-notch customer service, so shopping with us is hassle-free. Whether you’re updating your living room, sprucing up your entryway, or adding the perfect finishing touch to your bedroom, Rug Engine has the perfect rug for you.

Over 50,000 rugs in almost every style, size, shape, and color ~ all rugs ship FREE within 48hrs, come with a 30 day return window and FREE return shipping!
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